MOCAP delivers end-to-end outsourcing solutions where technology and people work seamlessly together. With omni-channel platforms, intelligent automation, and customer-centric strategies, we help organizations achieve efficiency, resilience, and long-term success in today’s fast-changing world.
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MOCAP is a leading outsourcing partner in Thailand and global, specializing in Contact Center, BPO, and Market Research. Backed by global shareholders Mitsui Group, Loxbit PCL, and Altius Link, we combine world-class standards with local expertise to deliver smarter operations and meaningful customer experiences.
Digital BPO by MOCAP delivers seamless CX, AI-powered efficiency, and resilient operations for lasting customer experiences and growth. With global expertise and innovative tech, we help businesses adapt fast, optimize resources, and thrive in the digital era.
Our proven expertise drives efficiency, innovation, and customer satisfaction across multiple sectors, delivering tailored solutions that empower businesses to scale sustainably and achieve long-term success.
We understand that every business challenge is unique. Our proven outsourcing solutions align people, processes, and technology. Partner with MOCAP to drive efficiency, growth, and sustainable value.
MOCAP Talk Hub shares fresh perspectives on CX, BPO, and digital innovation practical insights for smarter operations and sustainable growth.
เจาะลึก Market Research ข้อมูลจริงที่เปลี่ยนทุกการตัดสินใจให้แม่นยำ ในยุคที่พฤติกรรมผู้บริโภคเปลี่ยนทุกวัน การฟังเสียงตลาดคือหัวใจสำคัญของการอยู่รอด Market Research จึงไม่ใช่แค่ “ตัวเลือก” แต่คือ “กลยุทธ์จำเป็น” ที่ช่วยให้ธุรกิจตัดสินใจได้มั่นใจและลดความเสี่ยง
Digital BPO คือการพลิกโฉม BPO แบบเดิม ด้วยการใช้เทคโนโลยีอย่าง AI, RPA และ Cloud มาเสริมการบริการลูกค้า เพิ่มยอดขาย และยกระดับประสบการณ์แบบ Omnichannel อย่างแท้จริง
AI เพียงอย่างเดียวไม่พอ! ในยุค Generative AI ลูกค้ายังคงโหยหาความเข้าใจและความจริงใจจากมนุษย์ สูตรลับคือ AI + Human Touch ที่ทำให้บริการทั้งรวดเร็วและอบอุ่นใจ พร้อมสร้างความพึงพอใจและความภักดีต่อแบรนด์อย่างยั่งยืน
" MOCAP, a group company of Altius Link (a joint venture between Mitsui & KDDI and Japan’s leading BPO player), has been supporting client business growth and enhancing customer satisfaction through BPO services focused on contact centers since its establishment in 2008. The BPO industry is now facing a major shift as digital technology continues to advance, customer needs are becoming more diverse and complex. MOCAP sees this as a great opportunity and is working to strengthen its Digital BPO services providing smarter and more flexible solutions for today’s business challenges. At the core of our work is a strong “customer-first” mindset. We are committed to building trusted partnerships by offering solutions that truly meet each client’s needs. This comes from our sincere desire to help create a better society. Looking to the future, MOCAP will continue to be a reliable partner that connects businesses and customers, and supports local communities and society through the combined power of people and technology. Together, we aim to build a sustainable and rewarding future for everyone"
"As Managing Director, I am driving MOCAP to become a top player in CX Solutions, fully aligned with the demands of today’s fast-moving business world. I’m committed to integrating technology, especially through DPO (Digital Processing Outsource), to raise efficiency and deliver solutions that make a real impact for our clients. Most importantly, I believe true success starts with our people. My focus on employee engagement to build a credible brand image and workplace where our teams work with happiness, grow, and stay inspired so together we can create exceptional customer experiences and achieve sustainable growth."
Your trusted Digital BPO partner, driving seamless CX, AI efficiency, and secure Contact Center, BPO, and Market Research solutions.
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