MOCAP delivers end-to-end outsourcing solutions where technology and people work seamlessly together. With omni-channel platforms, intelligent automation, and customer-centric strategies, we help organizations achieve efficiency, resilience, and long-term success in today’s fast-changing world.
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MOCAP is a leading outsourcing partner in Thailand and global, specializing in Contact Center, BPO, and Market Research. Backed by global shareholders Mitsui Group, Loxbit PCL, and Altius Link, we combine world-class standards with local expertise to deliver smarter operations and meaningful customer experiences.
Digital BPO by MOCAP delivers seamless CX, AI-powered efficiency, and resilient operations for lasting customer experiences and growth. With global expertise and innovative tech, we help businesses adapt fast, optimize resources, and thrive in the digital era.
Strategic insights designed for decision-makers navigating change, complexity and growth.
A library of white papers and industry insights created to support strategic and data-informed decision-making.
Our proven expertise drives efficiency, innovation and customer satisfaction across multiple sectors, delivering tailored solutions that empower businesses to scale sustainably and achieve long-term success.
We understand that every business challenge is unique. Our proven outsourcing solutions align people, processes, and technology. Partner with MOCAP to drive efficiency, growth and sustainable value.
MOCAP Talk Hub shares fresh perspectives on CX, BPO, and digital innovation practical insights for smarter operations and sustainable growth.
“เพื่อติดต่อฝ่ายขาย กด 1... เพื่อติดต่อฝ่ายบริการลูกค้า กด 2...” ประโยคคุ้นหูที่ทุกคนต้องเคยได้ยินเมื่อโทรเข้าไปยัง Call Center ระบบนี้มีชื่อเรียกว่า IVR (Interactive Voice Response) ซึ่งถูกใช้งานมาอย่างยาวนานเพื่อช่วยคัดกรองสายลูกค้า แต่ในยุคที่เทคโนโลยี AI ก้าวหน้าอย่างก้าวกระโดด ธุรกิจเริ่มหันมาใช้งาน Voicebot...
เจาะลึกการผสานพลังระหว่าง CRM, Contact Center และ AI เพื่อสร้างมุมมองลูกค้าแบบ Customer 360° ช่วย Agent ให้บริการลูกค้ารวดเร็วและแม่นยำ
เจาะลึกการผสานพลังระหว่าง CRM, Contact Center และ AI เพื่อสร้างมุมมองลูกค้าแบบ Customer 360° ช่วย Agent ให้บริการลูกค้ารวดเร็วและแม่นยำ
" MOCAP, a group company of Altius Link (a joint venture between Mitsui & KDDI and Japan’s leading BPO player), has been supporting client business growth and enhancing customer satisfaction through BPO services focused on contact centers since its establishment in 2008. The BPO industry is now facing a major shift as digital technology continues to advance, customer needs are becoming more diverse and complex. MOCAP sees this as a great opportunity and is working to strengthen its Digital BPO services providing smarter and more flexible solutions for today’s business challenges. At the core of our work is a strong “customer-first” mindset. We are committed to building trusted partnerships by offering solutions that truly meet each client’s needs. This comes from our sincere desire to help create a better society. Looking to the future, MOCAP will continue to be a reliable partner that connects businesses and customers, and supports local communities and society through the combined power of people and technology. Together, we aim to build a sustainable and rewarding future for everyone"
"As Managing Director, I am driving MOCAP to become a top player in CX Solutions, fully aligned with the demands of today’s fast-moving business world. I’m committed to integrating technology, especially through DPO (Digital Processing Outsource), to raise efficiency and deliver solutions that make a real impact for our clients. Most importantly, I believe true success starts with our people. My focus on employee engagement to build a credible brand image and workplace where our teams work with happiness, grow, and stay inspired so together we can create exceptional customer experiences and achieve sustainable growth."
At MOCAP, we deliver trusted
outsourcing expertise in Contact Center,
BPO, and Market Research to elevate
every customer experience.
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